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Terms & Conditions

Shipping and Handling Charges:

Shipping Information:

All packages will be sent via ground shipping unless otherwise specified. Rogenstudio.com will select the carrier appropriate for your order (shipping methods include USPS, UPS & FedEx). All shipments require signature authorization unless expressly waived by customer in written email format.  All shipping charges are the customer’s responsibility for payment; these charges are added to the customer’s invoice at time of shipping ex-works our factory.  International orders which require customs clearance and/or duty fees are also the sole responsibility of customer in receiving country.  Tracking numbers are available with Rogen Studio shipping department.  For all shipping methods, additional handling charges will apply per box. Please email us for quote at support@Rogenstudio.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call at 1.888.997-6436.  (Rogenstudio.com is not responsible for delays by our carrier).

FREE shipping on purchases of $150.00 at checkout (after all discount coupons are applied)

Shipping & Returns

Returns:

Rogenstudio.com is happy to guarantee all of our merchandise. All sales are final on custom designed goods. Returns for items are only accepted if merchandise is defective or damaged.  Please contact us prior to returning merchandise for return authorization.  All defective/damaged merchandise must be reported within 3 business days.  Returns will not be accepted without an approval code from a Rogenstudio.com employee.  Please see additional guidelines below:

Return Policy:

• Return orders that originally qualified for Free Shipping will receive a refund minus the original shipping charges incurred by Rogenstudio.com.

• All Sales are final.

• All merchandise must be unworn, in original packages, and in new condition.

• Include the original sales receipt with your return.

• Securely package the item(s) to be returned.

• Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number. (We are not responsible for lost packages.)

• Shipping charges are not reimbursed.

• All returns will be credited to the original form of payment. If you are receiving a credit card refund, please allow one to two billing cycles for your credit to appear.

• Please ship your return to:

Rogen Studio

1528 Highland Avenue

Duarte, CA 91010

Sales Tel. #: 1.888.997-6436


Questions?

If you have any questions regarding a return, please e-mail us at support@Rogenstudio.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it . You may also contact the Customer Service Department at 1.888.997-6436, Monday through Friday from 8:30a.m. to 5:30p.m. PST USA.